How to Cancel Your Subscription
You can cancel anytime! Here are three easy ways:
Cancellation Methods:
- Online: One-click in your Account → Subscription on face-age.net
- Email: Send cancellation request to info@laserazor.de from your registered email address
- Phone: Call +49 (0)30 310 13 860 during support hours (Mon–Fri, 9:00–18:00 PST)
Important Cancellation Details:
- Effective Date: Cancellations take effect at the end of your current billing cycle. You'll receive a confirmation email immediately.
- Promotional Period Cancellations: Cancel before your promotional period ends to avoid being charged. You'll receive reminder emails.
- Access After Cancellation: You can use your subscription until the end of the paid period.
- Reactivation: You can reactivate anytime at the current price.
Refund Policy
We want you to be satisfied with our service. Here's our refund policy:
Eligible for Refunds:
- Duplicate charges or processing errors
- Confirmed unauthorized transactions (after investigation)
- Documented technical failure preventing access
- Within 14 days of purchase (EU/EEA/CH/FI consumers)
- Money-back guarantee offers (if shown at checkout)
How to Request a Refund:
- Contact us at info@laserazor.de or call +49 (0)30 310 13 860
- Include: Your account email, purchase date, amount, and brief description
- We'll respond within 2 business days
- Approved refunds are processed within 3–10 business days
⚠️ Please Contact Us First
Before filing a chargeback or dispute, please contact us directly. Most issues are resolved faster through support than through your bank. Repeated or abusive chargebacks may result in account suspension.
Refund Method: Approved refunds are issued to the original payment method only.
Contact Us
Need help? We're here for you! Choose your preferred contact method:
Mailing Address:
Drylabs GmbH
Straße der Jugend 18
Billing Information
Payment Descriptor: Charges will appear on your card statement as "FACE AGE"
If you see an unfamiliar charge with this descriptor, it's from Drylabs GmbH. Please check your email for receipts or contact us for clarification.
Frequently Asked Questions
Q: When will I be charged after a promotional period?
A: You'll be charged automatically when your promotional period ends, unless you cancel before then. We'll send you reminder emails.
Q: Do I get a refund if I cancel mid-month?
A: No, partial-month refunds are not offered unless required by law. You'll have access until the end of your paid period.
Q: Can I pause my subscription?
A: You can cancel and reactivate anytime. We don't currently offer pause functionality.
Q: What if I was charged by mistake?
A: Contact us immediately at info@laserazor.de. We'll investigate and process a refund if appropriate.
Q: How do I change my payment method?
A: Log into your account and update your payment information in the Account → Subscription section.
